Title:
Quality Management of Diagnostic Laboratories in a Corporate Hospital: An Overview

Authors:
Prof. Dr. ASM Giasuddin, Mr. Md. Asad ur Rahman, Dr. ANM Shamsul Islam, Prof. Dr. Nawzia Yasmin, Bangladesh

Abstract:

In a corporate hospital, diagnostic laboratories are expected to provide quality results of investigations/tests timely to establish pin-point diagnosis of a provisional (clinical) diagnosis. This leads to a much betters onetime (recovery or rehabilitation) relevant to a particular disease or any other health related event in a patient. This modern medical science i.e. Laboratory Medicine would be most efficient and effective, if it is run cost effectively with modern management concepts of human resources management (HRM) and total quality management (TQM). HRM is important as individuals are the most vital and valuable assets of any institution particularly in a corporate hospital, as it engages varieties of professionals. When faced with pressures for both quality improvement and cost reduction, healthcare organizations or other industries implement a process termed total quality management (TQM). However, many problems arise in HRM and TQM, particularly in recruiting and managing HR and before and after the received specimens are analysed in the laboratory. That is why total testing process (TTP) need to be managed adequately in various phases including the quality diamond model (QDM) and plan, do, check, act (PDCA) cycle. This would ensure high quality results and services cost effectively and efficiently for patients leading to their satisfaction and also, higher profit and reputation for the corporate hospital. These modern concepts, system and processes are briefly discussed in this review article