Title:
The Reception of the User in Gynecological and Obstetrical Consultation of the Nianankoro Fomba Hospital of Segou (Mali)

Authors:
SIDIBE Alima, TRAORE Tidiane, DIASSANA Mahamadou, KANE Famakan, Dembélé Sitapha, Macalou Ballan, HAIDARA Mamadou, DICKO Alba char Hamidou, DIARRA samou, Mali

Abstract:

Introduction: The observation of long queues at the counter and at the consultation had prompted the initiative of this survey whose aim was to assess the quality of reception in order to identify the difficulties of users at the counter and at the gynecology and obstetrics consultation.

Methodology: This was a prospective descriptive cross-sectional study that took place in the Obstetrics and Gynecology Department of the Nianankoro Fomba Hospital in Segou from April 15 to May 9, 2019. Recruitment was based on verbal informed consent, availability of clients and respect of anonymity.

Results: The study included 68.28% of the users who came to the counter for an outpatient gynecological or obstetrical consultation. The average age of the users was 27.2 years. The average waiting time at the counter was 2 hours and 12 minutes, and the average consultation time was 39.5 minutes. The overall satisfaction rate of the users was 35%. The reasons for dissatisfaction were related to problems encountered by users, including: long waiting times, verbal aggression at the counters, and the unavailability of agents to provide clear information to users. However, it should be noted that 86.7% of dissatisfied users preferred to remain anonymous about the reasons for their dissatisfaction.

Conclusion: This study allowed us to take a concrete and objective look at the strengths and weaknesses of the reception of users, and at the same time to obtain basic information to develop a plan to improve the quality of care through reception.

DOI: http://dx.doi.org/10.51505/ijmshr.2022.6407