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Abstract: Background:
Lengthy
waiting time in ultrasound units can significantly affects patient satisfaction
and are crucial indicators of service quality in healthcare settings. The study
investigates the factors influencing waiting times for general abdominal
ultrasound at a diagnostic centre. Method:
A
cross-sectional study of 100 participants was conducted at Totalite Diagnostic Centre.
Data were presented using descriptive statistics, followed by analysis using
the chi square and logistic regression test to identify the factors associated
with waiting times and the significant predictors of turnaround time
respectively. Results: Of
the participants, 62% were female and 38% were male. The primary causes of long
waiting times were identified as few working staff, poor
communication and staff impunctuality. These factors were significantly
associated with prolong waiting times (p-value < 0.05). Additionally, waiting
area time was found to play a significant role in predicting the likelihood of
extended wait times across all categories. Conclusion: Key factors contributing to long waiting times in the ultrasound unit include few working staff, impunctuality, poor communication and waiting area time. Addressing these factors is crucial for improving patients experience and reducing waiting times in a diagnostic centre. |
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